ViperWin Casino support can be contacted around the clock via both email and live chat. You can find the link to the Help Center at the bottom of the website. We checked the bottom of the Viper Win Casino website and found that this is a product by Estolio Limited. Estolio has been around in the online casino business for years. We also saw that they are licensed by the Philippine Amusement and Gaming Corporation which is a new off-shore license that comes from the Philippine government.
ViperSpin Casino review
We understand your account was closed, as you voided the bonus terms, you also did not submit any form of identification which legally we do require. We are legally allowed 7 days until we can close an account due to the suspicion of under-age gambling and at this time your account was closed. From a welcome offer to an actual bonus shop, here we take a look at all of these interesting aspects of the brand. This entire time rather than argue with myself or my team, all you had to do was correct what you incorrectly put and there was no troubles. You’ve always been paid out promptly from our casino and you were over the weekly withdrawal limit. As that has been explained to you on three different occasions, regardless of what you think you are wrong.
Languages and customer support options
Its clear you’re an unreasonable person, delusional and a pathological liar even though you are a regular player you’re abuse towards my support team won’t be tolerated any further. There is currently no live chat but the support email was pretty fast and very helpful. Website blocking is one of a range of enforcement options available to ACMA. Action can be taken if a site does not hold a licence, offers prohibited services such as online slots or in-play sports betting, or publishes ads for another site that is unlicensed or runs prohibited services.
Gaming Providers
The evidence provided by the casino is sufficient in supporting their claims and it seems they have acted in accordance with their terms and conditions regarding this case. We have reviewed the additional evidence provided by the casino and thoroughly reviewed the entire case once more. As we are still awaiting further information regarding the player’s transaction history from the casino, we will extend the timer one more time.
Pragmatic Play
Although the winnings were accumulated without the use of the bonuses, this is still a direct breach of the terms and conditions. Another is the duplicate account, which is xxxxxxxxxxxx email (guru can you confirm how we can attach a email here without giving away Trents email account as it is private). That is our mistake however, KYC should have been double checked and our support team did lack on that.
Player’s withdrawal requests have been cancelled.
To claim the bonus you need to contact the live chat or contact them via their support email. Players can find a massive selection of slots, table games, live casino games, and sports betting action. Big Time Gaming, NetEnt, Play’n GO, and all of the biggest provider names in the business are present at ViperWin.
Deposit and Withdrawal Limits
- The authority also strives to prevent crime, money laundering, and corruption – while protecting vulnerable players and minors.
- You need to email our email those fees, you didn’t send photos to our main email.
- This entire time rather than argue with myself or my team, all you had to do was correct what you incorrectly put and there was no troubles.
- “I have proof that I had that money in the account and I will prove it at the right time. I was playing your casino the night before you shut me down and I had over 340k in the account.”
- Live games are also available on mobile devices too which is amazing too.
- I will now transfer your complaint to my colleague Adam () who will be at your assistance.
I’m all knew this as I have never had issue with other casinos in the past. This could all been voided if you just let me delete my original account when I requested, feels as if you keeping a card up your sleeve until you need it. Out of due I think it’s still the casino responsibly to inform the player of breaching T&C’s especially when your staff know that the player is or will in breach of T&C’s. In response to your first question whether I had gained any profits on on bonuses on my second account , No ! I have been given or ask for bonus yes but not profited from them.
Player complains that they didn’t win anything.
The casino claimed that the player had been aware of the duplicate account issue and continued to play and deposit funds. The player had requested a resolution sum of $3,000, but the casino refused any further payouts. We had concluded the issue as settled since the player had accepted the deposit refund and continued to play, indicating satisfaction with the resolution. The player had accepted the conclusion, although unhappily. The player from Australia reported a withdrawal issue from Viperspin. Despite following the casino’s withdrawal rules and waiting the requisite seven days between withdrawals, his recent withdrawal requests were cancelled due to alleged exceeding of weekly limits, which the player disputes.
Viperspin casino DO NOT PLAY HERE
My support team are literally saying your post code is wrong.. We had to edit it because you can’t seem to understand something so simple. They told me 7 days between withdrawal requests with limit of4200 a week, which is exactly what i have done and been screwed up by them. Click on the ‘Responsible Game’ text in the footer area to be taken to the page that tells you more about the responsible gambling tools available. The website allows you to set loss limits and self exclude for a specific period of time. Browse all bonuses offered by ViperSpin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
ViperWin No Deposit and Free Spins Bonus Code List
- In this review, ViperSpin Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology.
- If my winnings amounted smaller than my deposit would Viperspin still refund me all my deposits or will they pay the winnings instead?
- You will have to wait a few days for your account to get approval so be patient.
- Although ViperSpin had agreed to refund the deposits made on the second account as a courtesy, they had refused to process the withdrawal.
- Even when clicking the link in my e mail that was sent didn’t let me leave a review as of same capture.
- When determining the casino’s Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
- Your post code was also entered wrong originally (from you) then as the laws of caurcoa become stronger our accountants do deeper checks now which is required by our gambling license.
Any other casino would remove the funds and closed the account. Hi Adam, as previously stated there is no issue with your winnings, however we do have duplicate account evidence which we have stated previously. I have contacted support about this multiple times and have been told its due to their anti-money laundering policies, and i have to wager my deposit atleast 1x over, which I understand. RTP is a commonly used metric to assess online casino products. Most players will want to know Viper Spin RTP before playing.
Viperspin casino DO NOT PLAY HERE (page
The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. On the whole, also considering other contributing factors in our assessment, ViperSpin Casino has achieved a Safety Index of 8.2, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers. To calculate a casino’s Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino’s Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others. The Play ‘N Go portfolio has grown significantly over the years, though – today it has more than 300 games in its roster, mostly slots.
ViperWin No Deposit Bonus Codes 2024
- But glad high ups are showing their attitude towards players.
- ViperWin Casino offers players 24/7 customer support via email and live chatting.
- As previously mentioned, your lawyer / legal team are welcome to contact us directly and we will allow Guru now the time to go through all provided documents otherwise it will continue back and forth.
- I’m quite sure that $120,000 is life changing for most of people out there.
- Let’s read what other players wrote about ViperSpin Casino.
- You should also be informed that it could take up to 7 working days to complete withdrawals of more than €1000.
Philippine Amusement is a reliable license and ViperWin should therefore be considered safe. ViperWin has scored a definite win with its slots selection. Even more remarkable is the fact that there are so many top-tier studios included. As you wager money at ViperWin Casino, you receive exclusive coins. These coins can be exchanged for bonus money, free bets, free spins, and more. The more you play, the bigger your potential loyalty prizes get.
- A valid gambling licence issued by the Curacao Gambling Authority means some laws and regulations are being obeyed at all times.
- Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience.
- I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.
- It only then shows the captcha slightly in the bottom right corner.
- Viperspin you have given me bonus of 5k however that incorrect you give me sum of 1.4K in bonus cash to settle this dispute and the rest of the bonus where for my recent deposit as cash back?
- Keep in mind that the time it takes to receive your money can vary depending on the method.
For users of fiat, ViperWin accepts Mastercard, Ecopayz, Flexepin, Interac, Neosurf, and more. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. I’m glad to hear that your issue has been resolved successfully. We aren’t threatening you, you’re the one who threatens my staff. I’ll provide proof to that shortly though because you’re honestly delusional.
The fact they will not let me access my account and withdraw any more money shows they are not doing the right thing. This is clearly a case of the casino not wanting to pay me because I have won too much and they are looking for way to get out of it. If they were worried about my well-being and gambling habits they would pay me out and close my account instead they are putting me through this stress now of not paying me what I have rightfully won on their casino. I have never spent hours on this account at any time as it not even possible let alone am I able to do so, I would also like to see the logs from the casino as I believe this is a complete lie.
ViperSpin Casino – general discussion (page
The player’s request for a partial refund had also been denied by the casino. We had concluded that the casino had acted within its rights to block the player’s account and confiscate the winnings due to the violation of their terms and conditions. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. In terms of player safety and fairness, viperspin australia has a High Safety Index of 8.2, which makes it a recommendable casino for most players.
ViperWin Casino Bonuses and VIP Program
- You can find the link to the Help Center at the bottom of the website.
- When all you really needed to do was correct your post code.
- I have won on other casino sites and never had any concerns with getting my money out in the past and never had to wait 1 week for each withdrawal.
- In your T & Cs there is a long list of providers with their respective countries that cannot be offered their games.
- It’s even more strange that the casino communicated at the beginning and now they even communicate here, but they just stopped reacting to the complaint – probably because they realised that should pay.
- This way we both get what we want, I’ve been extremely patient the past two years but honestly speaking I’ve never had such an annoying player in any field of iGaming I’ve managed in 12 years.
For the sports bonus, the wagering is 6x on your bonus and deposit. This, too, is in line with most sports bonuses in the industry. Every time you see a casino bonus that interests you, it is important to read its terms. Below, we list the most central terms and conditions related to the Viper Win Casino welcome offer. New customers at Viper Win Casino are entitled to a 100% up to $500 + 200 Spins bonus. On top, you will get 200 spins and one try at a fun bonus game called Bonus Crab.